Get the Most from Your AI Investment

Comprehensive support, detailed documentation, and expert guidance to ensure your success every step of the way.

24/7
Technical Support
<2hrs
Avg Response Time
97%
First-Contact Resolution
4.9/5
Support Satisfaction

New to RealAI? Start Here

Follow our step-by-step guide to get your brokerage up and running with AI automation.

Quick Start Guide

1

Account Setup

Initial configuration and team access management

2

System Integration

Connecting your CRM and existing tools

3

AI Training

Customizing AI agents for your brokerage

4

Team Onboarding

Getting your team up and running

5

Performance Monitoring

Tracking success and optimization

Popular First Steps

Complete the onboarding checklist
Schedule your implementation consultation
Download the getting started guide
Watch the video tutorial series
Join the welcome webinar

Feature Guides and Documentation

Comprehensive guides for every RealAI feature to help you maximize your investment.

Lead Management

  • AI Lead Response Configuration
  • Lead Nurturing Automation
  • Qualification Criteria
  • Escalation Rules

Client Communication

  • Email Automation Setup
  • SMS Configuration
  • Social Media Integration
  • Voice Call Routing

Transaction Management

  • Pipeline Tracking
  • Milestone Notifications
  • Document Management
  • Task Automation

Analytics & Reporting

  • Performance Dashboards
  • Custom Report Creation
  • KPI Tracking
  • ROI Calculation

System Integrations

  • CRM Connections
  • Email Platform Setup
  • Phone System Integration
  • Marketing Tools

Security & Compliance

  • Data Protection
  • User Permissions
  • Audit Trails
  • Compliance Reporting

Frequently Asked Questions

Quick answers to the most common questions about RealAI.

Getting Started

How long does implementation take?

Most brokerages are fully operational within 2-4 weeks, with initial results visible within the first week.

Do we need technical expertise to set up RealAI?

No, our implementation team handles all technical setup. Your team just needs to participate in training sessions.

Can we try RealAI before committing?

Yes, we offer a 30-day pilot program to evaluate fit and performance before full implementation.

Features and Functionality

How does AI decide which leads to prioritize?

Our AI uses machine learning algorithms trained on your historical data and successful conversion patterns.

Can we customize the AI's communication style?

Absolutely. We train the AI to match your brokerage's voice, tone, and communication preferences.

What happens if the AI can't handle a situation?

The AI seamlessly transfers to human agents based on predetermined criteria and complexity thresholds.

Technical and Integration

Which CRM systems do you integrate with?

We support all major real estate CRMs and can build custom integrations for specialized systems.

Is our data secure with RealAI?

Yes, we use enterprise-grade encryption and are SOC 2 compliant with strict data protection protocols.

Video Tutorials and Training

Learn through comprehensive video tutorials designed for every skill level.

Getting Started Videos

15-20 min each

  • Welcome to RealAI
  • Initial Setup Walkthrough
  • Team Member Onboarding
  • First Week Best Practices

Feature Deep Dives

30-45 min each

  • Lead Management Mastery
  • Communication Automation
  • Analytics and Reporting
  • Advanced Customization

Integration Tutorials

20-30 min each

  • CRM Setup Guide
  • Email Platform Integration
  • Phone System Connection
  • Marketing Tool Sync

Best Practices Series

25-35 min each

  • Optimization Strategies
  • Performance Monitoring
  • Team Training Tips
  • Communication Excellence

Getting Help When You Need It

Multiple ways to get support, from emergency assistance to self-service resources.

Emergency Support

24/7 technical hotline for critical system issues and urgent troubleshooting.

• Critical system issues
• Urgent configuration needs
• Emergency troubleshooting

Standard Support

Business hours support for general questions, training, and optimization.

• General questions & guidance
• Feature requests & feedback
• Training & optimization

Self-Service

Comprehensive knowledge base with searchable documentation and guides.

• Searchable documentation
• Step-by-step guides
• Community forums

Still need help? Search our knowledge base

Or contact our support team directly

Ready to Transform Your Brokerage?

The future of real estate isn't artificial. See how RealAI can scale your operations while protecting your brand.

Schedule Your Discovery Call